How to turn chat features off

If you're having issues, such as missing text messages (SMS/MMS), and you’re using the same phone number from your previous phone, you may need to turn chat features off on your previous phone

With your previous device

1. Open Messages
2. Tap More options> Settings > Chat features
3. Turn Enable chat features off

Without your previous device

Google will verify the phone number is yours before turning chat features off

1. Enter your phone number

 

Phone number

SMS charges may apply

Send code

2. Enter the 6-digit verification code

Verification code

Enter the 6-digit code

Verify