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How to turn chat features off
If you're having issues, such as missing text messages (SMS/MMS), and you’re using the same phone number from your previous phone, you may need to turn chat features off on your previous phone

Screenshot showing the "Enable chat features" setting in the Messages setting page
With your previous device
  1. Open Messages
  2. Tap More options> Settings > Chat features
  3. Turn Enable chat features off

Without your previous device
Google will verify the phone number is yours before turning chat features off. If the entered phone number is registered with Google, you will receive a 6-digit verification code.
1. Enter your phone number
SMS charges may apply
2. Enter the 6-digit verification code
Enter the 6-digit code